Shipping and transport
We ship throughout Italy with express courier (minor islands, Venice lagoon and other disadvantaged locations have a major cost and a personalized quote must be requested).
Even buying more objects, transport costs remain unchanged to 9 euros for Italy.
We advise you to add your mobile phone number to write it on the shipment bubble in order to promote delivery from the courier. However, you can follow the shipping through the tracking number we will inform you as soon as the shipper will take delivery directly to the courier's sites. In case of payment with PayPal the goods will be sent exclusively to the visible address for the payment for buyer / seller protection and it will be your care to change it before the purchase is completed, if you wish to receive delivery to another place (eg workplace). In case of shipping with incorrect address for your mistake, the payment of a subsequent return will be paid.
The boxes have adequately large dimensions and your items are well protected. However, we always advise you to check the external appearance of the package and if damage, dents or openings are found to the goods accept the packages with reserves in such a way as to be able to make up again on the carrier.
As a civil code, the goods travel at the risk of the buyer if you do not choose the insured delivery and in the event of shortages and damage we do not consider ourselves responsible once the shipment to the courier is entrusted. If you want to ensure the shipment you can choose at checkout, with a cost plus a few euros
Preorders
The listings that have in the title and / or description the word "pre-order" indicate a product not immediately available for shipping. In this way you will have the opportunity to reserve a copy of your favorite products announced by the respective manufacturers at the prices fixed and often discounted, without having the risk of remaining without or paying them more than due causes the price increase based on the low availability of the themselves. The output dates are alleged and indicative, may undergo variations due to deliveries from the manufacturer or importer, customs clearance or other reasons not dependent on our will. The pre-order products can be booked paying them in full at the time of order directly via checkout on the site, or it is possible to block the product and price with a deposit of around 20%, with the payment method you prefer. In case of non-payment and no contact within 5 days we cancel the order. The balance will be paid when the product will be available for shipping, or in any case no more than 10 days. In case of cancellation at this point the deposit will be retained.
For more product information, ask us without hesitation by contacting us through the appropriate key or sending us an email to info @japanpassion.it.
In the remote event of deletion of the product output or considerable cuts of quantities, where it is not possible to guarantee the number of pre-ordered copies we will reimburse the entire sum paid. We therefore buy with the awareness that there may be delays in deliveries with respect to the alleged output dates, not dependent on our will. For any questions contact us before buying.
Payment methods
PayPal
Extremely practical, secure and fast, payments are only online and are immediate as postepay top-up. You need to create an account on the PayPal.it website, just follow the instructions you will give you step by step. After the purchase you will be automatically redirected to the PayPal website and can make the payment.
IMPORTANT: from new updates and modification PayPal use conditions in force from 5 March 2020, PayPal rates will no longer reedge back to the seller in case of repayments (partial or total), so we see each other for our choice, not for our choice, a Withholding this amount (normally 3.4% of the total subject to paypal) in the event of reimbursements due to our work, on transactions with paypal payments.
Examples of reimbursements where PayPal rates will be retained: if after paying, you realize that the address is incorrect and must be changed, the transaction must necessarily be reimbursed, or you buy a product in pre-order without reading that the delivery date is Far away.
Example in which the transaction will be completely reimbursed including the rates: an article or pre-order is sorted by our error that was ordered.
This repayment procedure also applies to credit card payments that are always managed through the PayPal platform.
Thanks for understanding
Amazon Pay
You can proceed with a few clicks using the preset addresses of addresses and payment methods connected to the Amazon VS Account.
Credit card
Accept the most widespread on the web, you can pay directly with your card by choosing payment with PayPal and going to the "checkout" and then, on the PayPal Payment page by selecting "Don't have a PayPal account?". You can enter all the necessary data and complete the transaction directly on the site.
Postepay
Postepay recharge, easy, fast and economical, a transaction costs only 1 euro from the post office or directly online if you own a Postepay card, and 2 euros from an authorized tobacconist. After the purchase you will receive an email with the information necessary for payment.
Wire transfer
By selecting this method you will receive the information necessary for payment, immediately after buying the products. In the reason for the transfer, put the order number.
Return information
Pursuant to art. 5 Legislative Decree 185/1999, in the field of remote sales the buyer has the right to withdraw from the purchase contract for any reason.
Communication must be addressed within 10 working days from receipt of goods, to the email info @japanpassion.it.The goods must be returned new sealed (obviously in the case of sale of new objects) and well packed to avoid transport damage to and customer expenses within 10 working days from the date of communication of withdrawal. Ascertained the integrity of the goods, will be reimbursed the entire amount paid. No refunds are accepted due to damage to transport, as objects will always travel with an excellent packaging, for any damage by the courier, optional insurance is available with a small surcharge of 5 euros, in the case of a damaged external box it is always advisable Accept the package "With reserve".
For customized or customized products, no return procedure type is possible. Consequently this also applies to the pre-order and / or custom items that are sorted and reserved specifically for those who book them, the rule for returns and / or the normal right of withdrawal for thoughts is not applicable after delivery, as they are articles "on request". The manufacturer's warranty for factory defects is always valid, substitutions may be accepted, or repayment only in case the article is no longer available or replaceable.